From Our Customers

We pride ourselves on good old fashioned personalized customer service. Some of these comments come from folks that have been buying our jewelry for +25 years. Below are a few examples.

If you would like to send us your comments or photographs of you wearing your favorite Judie Gumm Designs for posting on this page, we would be happy to have them. Click here to email us. Thanks for your interest.

* * *

I am purchasing these adorable necklaces as a first place prize in the Acorn Classic – a ladies golf outing at Stone Oak Country Club, Holland, Ohio. This is our 2nd year and we would like to make this gift special for the 4 winners each year. Bragging rights!
—Mary Tice, Holland Ohio

* * *

All my earrings arrived and they are perfect! I saw your ad while in Palmer, Alaska, and upon returning to New Hampshire, I called your studio and felt like I had a personal shopper helping me all the way. I can’t wait to purchase more of your wonderful designs in the future. Thank you so much for my new earrings, the craftsmanship is even better than I could have imagined.
—Amy Jo Muscott, Amherst, New Hampshire

* * *

Just wanted to let you know that the pin I ordered arrived in my mailbox on Friday and it is beautiful! My mother’s 84th birthday is next Sunday and my father asked me to search for a gift for him to give to her. He said that she has always loved the chickadee and he wanted to give her a piece of jewelry representing that bird. I inquired at several local jewelry stores – nothing available. Then my daughter suggested I search on-line. I found you website and the rest is history! My Dad is thrilled with the pin. It is perfect and I can’t wait to see Mum’s reaction when she opens her gift. I know she will love it too.
—Sandra Bergink, British Columbia, Canada

* * *

I am purchasing these adorable necklaces as a first place prize in the Acorn Classic – a ladies golf outing at Stone Oak Country Club, Holland, Ohio. This is our 2nd year and we would like to make this gift special for the 4 winners each year. Bragging rights!
—Mary Tice, Holland Ohio

* * *

All my earrings arrived and they are perfect! I saw your ad while in Palmer, Alaska, and upon returning to New Hampshire, I called your studio and felt like I had a personal shopper helping me all the way. I can’t wait to purchase more of your wonderful designs in the future. Thank you so much for my new earrings, the craftsmanship is even better than I could have imagined.
—Amy Jo Muscott, Amherst, New Hampshire

* * *

Just wanted to let you know that the pin I ordered arrived in my mailbox on Friday and it is beautiful! My mother’s 84th birthday is next Sunday and my father asked me to search for a gift for him to give to her. He said that she has always loved the chickadee and he wanted to give her a piece of jewelry representing that bird. I inquired at several local jewelry stores – nothing available. Then my daughter suggested I search on-line. I found you website and the rest is history! My Dad is thrilled with the pin. It is perfect and I can’t wait to see Mum’s reaction when she opens her gift. I know she will love it too.
—Sandra Bergink, British Columbia, Canada

* * *

Just wanted to let you know that my order arrived to day, which I think is exceptional given the distance involved. Thanks for processing my order so quickly and efficiently. I am very pleased with them. I love your concept of incorporating different themes into the pieces; you have put a lot of thought into things. With best wishes to all for a Happy Christmas.
—Diana Midgley-Rivet, Suffolk, England

* * *

I missed the Flower and Garden show this year and needed a Judie Gumm jewelry fix.Thank you for the postcard…I do love the new stuff! That will be my next purchase…unless I go for the Dolphins this year! Plus, your jewelry makes the best gifts!
—Brigette Gonsalez, Renton, WA

* * *

I stumbled upon your website as I was looking for acorn pendants for my daughters. (I purchased yours to give to them as a symbol of their greatness within). I am not a jewelry buff but as I browsed through your work I was truly touched with the way you are able to capture the “spirit” of the natural world in your work. I have always had a deep connection with nature and your work “spoke” to me. I purchased the dogwood necklace for myself because it stood out to me. I was stunned to see your caption of: “the strength of love even in the face of challenge.”

Our family lost everything we owned including our home in a house fire over two years ago. Things are just getting to normal now. It was through the strength of love that my husband, 3 children and I were able to continue on and create blessings from challenges. Your work is the first piece of jewelry that I have bought and my first break- through in being able to start getting something special for myself as oppose to things we need to live. I look forward to wearing it and always being reminded of the strength of my family’s love. THANK YOU and please keep blessing the world with your gift!
—Roberta Scott

Dear Roberta,
Your letter touched us. We have it posted in our shop for our staff. Thanks for taking the time to let us know what the jewelry means to you.
—Dick Gumm

* * *

My fiancé brought back a pair of your earrings for me from his recent trip to Alaska earlier this month. I love them, but unfortunately, I must have been too rough with them because one of the silver flowers has broken off of the post! Can you please let me know what I need to do at this point to get this earring fixed?
—Billy Upshaw

Dear Billy,
We offer a 30 day “no questions asked” return policy on all of our jewelry in addition to a full year manufacturing defects warranty. Mail it back to us and if we feel that it was due to a defect we will fix or repair free of charge.
—Dick Gumm

* * *

My name is Allie Griffin, and I have a question about gift certificates. My husband bought one for me nearly a year ago, and I kept misplacing it, never redeeming it. I have secured it once more and would like to redeem it, but I wasn’t sure if it might have expired.
—Allie Griffin

Dear Allie,
There is no statue of limitations on our gift certificates. Just fax or mail your order in with the gift certificate and we’d be happy to apply it to the balance.
—Dick Gumm

* * *

Just to let you know that my order arrived on Saturday 9th February and I am delighted with everything. As a primary Art teacher, I try to open the children’s eyes to the world around them and help them to see it in a fresh way and link this to the creative process. I think that Art is at its most effective when it refreshes your connection to the world through beauty or in other ways. Judie’s jewellery is doing this for me at the moment. What a wonderful gift she has. With thanks.
—Kathy Turk, London, England

* * *

I own a small retail store we are JBT rated and we are interested in your jewelry. Do you sale wholesale to retail stores?
—Jeanie Moore

Dear Jeanie,
Yes– we wholesale. We currently have about 80 stores and two mail order catalogs that offer our work. We would be happy to send you our wholesale catalog.
—Dick Gumm

* * *

Your work is beautiful. Do you ever make rings? I’ve been searching for something special and I think a ring from Judie would be it.
—Amie Horsburgh

Dear Amie,
I really enjoy doing special gold rings and custom work for individuals, couples and organizations. What is personally meaningful for me is to find that special symbol or design that expresses the sentiment involved.
—Judie Gumm

* * *

In August I was on a cruise in Alaska and visited Juneau and fell in love with the Moose Spirit necklace and earrings in one of the local shops. This became my gift from Alaska!! I will order some more of you beautiful work! We loved Alaska and hope to return someday. My best to you.
—Alaine O’Connor

* * *

Thank you! I discovered your beautiful jewelry while I was in Alaska recently (and I bought some pieces) and wanted some coordinating earrings. Looking forward to wearing them. Keep up the good work; I love the natural designs and beautiful craftsmanship. Warmly,
—Pati Burraston

* * *

I have been in touch with you in the past. I have many, many of your beautiful earrings and pins and have also purchased LOTS of the blueberries for gifts! I am writing to ask if I could send my old blueberry earrings to you to repair the wires, one broke in half. I have had them for years and years and since they are my favorite, I would love to get them replaced.
—Donna Fenske

Dear Donna,
Sure-we repair our own work. Just mail back the single and we’ll clean it up and match it with a new one.
—Dick Gumm

* * *

Thanks for the quick shipping. I ordered a pair of dogwood earrings from your website for my mother-in-law back in March of this year and she absolutely loved them. I thought we’d order her another gift; a pair of the falling leaves earrings and get my sister-in-law a set of your chokecherry earrings as well. Thanks again for the quick shipping!
—Felicia Lugo

* * *

Thanks — I first bought the acorn earrings from you and enjoy them so much I went back to your web site for more. They are beautiful.
—Caroline Hamilton

* * *

Our pathologist came from Alaska. She has only been here two years but is very dear to us. She told me how much she admires this jewelry. We all want to go in together and get her a Christmas present. Do you have “special editions”? We don’t know exactly which pieces she has, so I guess we are hoping for something very new or unique.
—Martha Gregor

Dear Martha,
Judie is planning on doing a series of special limited edition pieces for our web site in 2008. In the meantime, take a look at our large pearl Secret Toggle necklaces in our 2007 collection. We can custom make any pearl strand, shown at our site, with any one of her designed clasps.
—Dick Gumm

* * *